CANCELLATION POLICY

Unfortunately, in the case of no shows or cancellations, you will be charged a 50% cancellation fee within 24 hours of the scheduled appointment. - > new clients please contact us within 24 hours after booking your appointment to confirm or it will be cancelled. INSTAGRAM @DNHskin < BOOKING POLICY - • 10 Minute Grace Period! *Please be mindful of our time together - AFTER 10 minutes you will be charged our late fee of $25. This can also result in an incomplete service due to allocated appointment times. - AFTER 15 minutes your appointment will be cancelled and you will be charged 50% of your appointment total! PLEASE COMMUNICATE IN A TIMELY MANNER IF YOU WISH TO CONTINUE BOOKING IN THE FUTURE - No Show / No Call = No Re-booking • 48 Hour Notice to Reschedule Appointments! *Failure to do so will result 50% charge of your total - • No Extra People *if booking with another person, one at a time thank you • SAME DAY or SHORT-NOTICE SQUEEZE-IN FEE +$25 (book 24-48 hours prior to avoid charge) - DEPOSITS + PAYMENTS - A $20 non-refundable deposit is required to secure day/time - Upon sending deposit, DO NOT ADD ANYTHING REGARDING YOUR SERVICE in the “notes” or “for” portion of Zelle. You can add your name and/or appointment date if absolutely necessary. - Booking inquiries are only held for 2 hours and are not secure without a deposit Deposits cannot be transferable - Final Payments can be made in Cash, or on Gloss Genius *Cash must be exact, there is no change available on-site - APPOINTMENT REMINDERS - NEW CLIENTS AND FIRST TIME FACIAL BOOKINGS MUST ARRIVE AT LEAST 10 minutes before appointment to sign Consultation & Consent Forms. - Face masks are not required, but please rebook if showing signs of illness or contagious skin conditions - • Restroom is UNAVAILABLE due to sanitation *Please make time to relieve yourself before your appointment - • Please Silence Your Phones During our Session *Exceptions for those who are working - Upon arrival, please messsage me to let me know you are outside. DO NOT RING THE DOOR BELL, Thank you. - * STREET CLEANING IS EVERY FRIDAY, make sure to read the signs before parking. DNH is not responsible for any ticket citations.